Despite the saturation in the telecommunications sector, Charter Spectrum stands out from the rest of the pack due to reliability and consistency in service delivery. This industry giant is the second-largest cable service provider in the U.S and has become a household name. The company provides services in more than 42 states of America and it continues to attract new customers.
So, what makes Charter Spectrum so unique as compared to others? And why is it the choice of numerous Americans? Today we will be discussing what makes Spectrum the best available option and why it should be your preference over others.
Important Reasons to Choose Spectrum
There is so much more to selecting an internet service provider than simply low prices and high speeds. We have shared a number of reasons as to why Spectrum has become such a big name among many ISPs. Let’s examine some of these reasons.
No Enforcement of Contracts
Many ISPs compel their customers into signing a contract in order to retain them. Although this may sound beneficial for the customer as it can save them from unpredictable price hikes, however, in reality, such a policy shackles the customers and benefits the service provider. It limits them from switching over to some other provider because of the fear of ETF (Early Termination Fee).
This is where Spectrum is different from other ISPs. It is one of the very few no-contract internet providers. It doesn’t bind you into any contract and is a month-to-month service. You can cancel your subscription at any moment without the fear of ETF or any hidden fee. You can even re-subscribe at any time. The lack of contract enforcement is one of the reasons why Spectrum is a preferred choice.
No Data Caps
Coaxial cable is a shared connection, hence the greater the number of users on the network, the greater the chances of internet speeds being affected. Most of the ISPs enforce data caps to control this clogging. Data caps are intentional data volume restriction that chokes your signal transmission, resulting in slower internet speeds. You have to pay extra for the additional data to retain your desired level of speed.
Even though Spectrum offers a coaxial cable connection, it doesn’t enforce data caps and has discontinued them from all of its plans. It provides unlimited data and lets you indulge in seamless streaming, gaming, and surfing to your heart’s content.
“Fiber-Fast” Internet Speed
Spectrum offers high internet speeds at affordable prices. If we compare different types of internet connections, people usually go for DSL internet services to save some money. It provides slow internet speed at low prices. On the other hand, fiber-optic offers high internet speeds, but prices are often overwhelming.
Spectrum, being a cable internet service provider treads somewhere in between. It has enhanced its existing coaxial cable infrastructure with fiber-optic technology and offers speeds up to 940 Mbps. Even its basic-level internet speed of 100Mbps is 20x faster than DSL. This combination of high speed at affordable prices makes Spectrum an ideal option.
Contract Buyout Facility
There could be many reasons for switching providers, but it becomes difficult when you are stuck in a contract and have to pay ETF as a consequence. Fortunately, Spectrum even has a solution for that. They provide a contract buyout facility that offers to pay off your early termination fee of up to a 500$ value and sets you free from any previous commitment.
To get this facility, you have to subscribe to their qualifying plan, get a copy of the last bill from your previous provider and fill the Contract Buyout form online. Spectrum will do the rest for you.
Best Bundle deals
Everyone knows that bundled services are more cost-effective than their standalone counterparts, and they free you from the hassle of contacting multiple providers for monthly bills. Spectrum is known for its comprehensive and affordable bundled services. It combines internet, cable TV, and home phone services in its Spectrum Triple Play plans that also offer free installation. Opting for bundle deals not only allows you to pay only one bill, but it also provides you unlimited entertainment, nationwide calling, and fast internet services.
Another thing that makes Spectrum stand out from other internet service providers is its consideration for distinct consumers. It caters to the online needs of people from different walks of life, including old age users, low-income households, or even students.
It has an Internet Assist Plan for people who are part of the National School Lunch Program, Community Eligibility Provision, or Supplemental Security Income. This plan delivers high-speed internet services at low prices and ensures that everyone can fulfill their online needs.
Customer Support During Pandemic
When it comes to Internet Service Providers, customers always have something to say. Customer support is a weak area for these ISPs, but again, Spectrum has shown remarkable improvement with its performance in this area.
Spectrum earned 63 out of 100 points for its customer service in 2020, according to the American Customer Satisfaction Index (ASCI). This above-average score highlighted their commitment to hearing the consumer’s voice, and it showed how much they worked for bringing convenience to their customers.
Spectrum redefined its support platform during the COVID-19 pandemic by including more “self-options'' than before. They facilitated their customers to check, pay, and manage their bills online while staying in the comfort of their homes. Another such initiative was the Spectrum Self-installation option that allowed customers to self-install their internet connection without having to wait for a technician.
Their stores also follow all the prescribed SOPs; they even provide PPE gear to their employees and thoroughly sanitize premises according to CDC protocols. Their customer support is also available 24/7, which lets you connect with a representative at any time if you have any issues. Their support page has the option of LIVE chat called “Ask Spectrum.”
Many reasons make Spectrum stand out from its competitors. It would not be incorrect to say that the biggest advantage of this provider is its lack of data caps. It also offers a free modem with its services, and its affordable prices with fast, almost equal to fiber-optic internet speed makes it an ideal choice for many households.
We hope that we have provided you with valid facts as to why Spectrum is the most preferred internet service provider in America despite being a cable service company. So, before you go about exploring viable options for yourself and the family,find out first if their service is available in your city and vicinity. If that is a possibility, then we sincerely advise you to consider it.