When you live in a country that has 1,410 internet service providers, hand-picking the best one for your personal and professional needs can seem daunting. You can quickly get confused, misled, or in desperation, end up making the worst decision of your life while shopping for the best internet carrier out there.

That’s why people like us exist. At one point in time, we had walked the same road that you are walking on right now, but as they say, we learn from our mistakes. The real success lies in not repeating the same mistakes. Hence, today we will share our Frontier internet review with you.

Frontier Communications Internet Review

Frontier Communications, formerly known as Citizens Communications Company until 2008, is an American telecommunications company that offers its customers a wide range of services including telephone, internet, and cable TV connections. Originally incepted in 1935, the history of Frontier Communications has been marred with declarations of bankruptcy, lawsuits, and poor customer reviews due to frustratingly slow internet speeds.

To improve its customer service and expand its network coverage area, Frontier has partnered with Verizon and AT&T for the acquisition of wired phone lines and wireless broadband internet. These purchases turned out to be so profitable for Frontier that in less than a decade, it established its stronghold in 15 more states across the US.

Currently, Frontier’s network coverage area includes 25 states of the USA. For a company that started its humble beginnings in the rural areas of Mississippi, being listed as one of the Fortune 500 companies, operating from the urban paradise of Norwalk, Connecticut, and serving more than 3.17 million residential customers is no ordinary feat. Over the years, it must have done something right, and today will take a deeper look into Frontier Communications’ internet services to pinpoint just that.

When customers started complaining about a slow and choppy DSL internet connection that was delivered through copper lines, Frontier decided it was time to look for a fast-speed alternative. It decided to purchase Verizon’s fiber optic cable lines that instantly increased the speed from 25Mbps to 1000 Mbps/ 1 Gig. Today, most cities within the coverage area of Verizon receive their data via fiber optic cables. The cost-effective fiber internet plans start at $45 per month.

Pros and Cons of Frontier Internet Service

When you have a large consumer base to serve, it is only natural that some will downgrade the quality of service provided while some will find it to be perfect for their needs. Like its competitors, Frontier also has its fair share of highs and lows in achieving customer satisfaction.

So, before you decide to make Frontier Communications your sole internet service provider, we believe it is vital that you make an informed decision and familiarize yourself with some of the pros and cons of this connection.

Pros:

  • Fast fiber optic internet connection
  • Unlimited data for all internet plans
  • Free installation with new equipment
  • Low price
  • Affordable bundle deals
  • No contract required

Cons:

  • Slow DSL internet connection
  • Low rating for customer service
  • Lack of availability (25 states)
  • Bonus deals require a 2-year contract 

Frontier Internet Plans

  • Simple Setup
  • No Hidden Fees
  • Symmetrical Upload & Download Speeds

Call 1-877-412-0748 Now!

Frontier Fiber Optic Internet Review

As we look back on the history of fiber optic internet, we realize that 1996 was the year of transformation for all internet users around the globe.

Fiber optic cables have been a part of the telecommunications industry since 1975 but it wasn’t until 1996 that the US government decided to lay down a network of fiber optic cables deep into the Pacific Ocean and place the first stepping stone to modern-day, ultra-speed fiber internet.

Today, fully optic fiber lines that can carry a maximum bandwidth of 100 Gbps are buried underground and underwater to connect the entire world with superfast internet.

Frontier’s Entry into the Fiber Internet Market

As the world entered the new millennium, American telecommunication companies recognized the potential of using fiber optic lines to deliver unlimited data to their customers at the speed of light.

Verizon became the first few internet carriers to commercialize fiber internet. In 2005, it announced the launch of its Verizon Fios (Fiber Optic Service) which promised unrivaled internet speed and excellent video, audio, and image quality output.

The day Frontier Communications decided to buy out a share of Verizon’s existing landlines in some of the states for $8.5 billion, in 2009, a pathway had been paved for the company to enter the fiber internet market. It used Verizon’s fiber optic cables to initially start its Fiber 50 plan. Users were happy that now instead of the irregular and slow 25Mbps DSL internet, they had access to 50Mbps of downloading speed.

Over the years, Frontier continued to upgrade the internet speed as it acquired more and more sites into its coverage area.

An Honest Review of Frontier’s Current Fiber Optic Internet

Recently, the Fiber Broadband Association (FBA) published a report which stated that more than 60 million homes in the USA had fiber internet connectivity. And while AT&T is the largest distributor of fiber internet in the US, Frontier is ranked the 4th largest primarily due to its main markets in Midwest and Northwest.

The launch of Frontier’s Fiber 2 Gig proved to be game-changing. The 2 Gig download speed with unlimited data at just $150 per month has given the company an edge in today’s competitive fiber internet landscape.

It is one of the top choices for Gamers, binge-watchers, and YouTubers.

Frontier DSL Internet Review

Digital Subscriber Line (DSL) internet has been operational since the early 1990s. The broadband internet connection uses landlines, usually made out of copper, to transmit and distribute data across long distances.

The DSL internet spread is so vast that almost 90% of the country has DSL network coverage. The primary reason for this expansion was the prevailing telecommunication infrastructure which made it possible to deliver data over phone lines.

Frontier’s first customers were people from rural and small-town communities in Mississippi. Back in the 1990s and early 2000s having an internet connection made you an esteemed member of society. So naturally, people didn’t mind even if the maximum bandwidth available back then was just 5 to 10 Mbps.

But within these 20 years, our mode of communication has changed and we have become heavily reliant on online media platforms to interact with the world around us, giving rise to the need for better, faster, and more stable internet connections. So much so that even a speed of 25 Mbps is a slow turtle for us.

Frontier has faced immense backlash for the inconsistent speed of its DSL internet. The DSL internet plans start at $34.99 per month and promise to deliver download speeds up to 45 Mbps but speed tests show that this is far from the truth. Unfortunately, people living in rural areas have no other option but to count on Frontier’s basic DSL internet because…something is better than nothing.

Frontier Internet Plans Review

To have a competitive advantage over other internet carriers in a specific area, Frontier came up with carefully curated internet plans for its customers. Both, its DSL internet and fiber internet plans are available at affordable pricing options and guarantee value-added features like free unlimited data and zero installation/ activation costs.

Frontier DSL Internet Plans Review

Frontier’s DSL internet plans are increasingly popular in the remote areas of South East and South West regions. As the DSL internet runs on the existing copper telephone lines, it becomes easy to provide DSL connections to homes and businesses that have telephone coverage in rural communities.

Frontier Communications’ basic DSL internet plans start at $34.99 and can provide a max downloading speed of 25 Mbps. It is important to note that there is some ambiguity in the monthly charges and internet speed of these plans as both the values differ from state to state.

However, the standard Frontier DSL internet plan costs $49.99 per month and users can breathe a sigh of relief because this price is said to remain unchanged for the next 24 months from your purchase date.

All the subscribers of Frontier DSL internet can enjoy free unlimited data, regardless of the choice of plan.

Below is a list of three DSL internet plans offered by Frontier Communications:

PlanSpeedPriceEquipment FeeContact Frontier
Basic internet1-25 Mbps$34.99NoneCall Now
Preferred internet1-25 Mbps$37.99NoneCall Now
Premium internet1-25 Mbps$49.99NoneCall Now

Frontier DSL Internet Bundle Options

Apart from the three basic DSL internet options, customers can also make use of the bundle offers. They can pair their home phone with the DSL internet or Frontier’s exclusive device security feature, known as Frontier secure, for less than $100 per month.

The Home Phone Add-on bundle deal allows users to make unlimited calls all over the country. Upon purchase, all the users subscribed to this package are entitled to a secure Caller ID, call waiting, and voicemail features.

Customers who decide to stack Frontier Secure on top of their standard DSL internet connection will get access to features like identity protection, password manager, cloud backup and storage, and 24/7 premium tech support.

You can call 1-877-412-0748 to learn more about Frontier’s DSL internet bundle options.

Frontier Fiber Internet Plans Review

In 2009, Frontier took the initiative to improve its internet service and expand its consumer pool by tapping into the urban communities in the southeast and southwest region. Unfortunately, at that time Frontier Communications neither had the resources nor the expertise to handle such an expansion on its own.

Frontier approached Verizon Communications for support and offered to purchase its existing fiber optic cable lines that had been successfully transmitting and distributing high-speed internet to millions of homes across the country. This innovative master move proved so profitable that when Frontier expanded its fiber footprint in 2020 to include network availability to 25 states, it had a total of 3.4 million passings for its superfast fiber internet.

On February 22, 2022, Frontier made the most of this once-in-a-lifetime, unique date (2.22.22) to announce the launch of its Fiber 2 Gig plan. It was the first time that any internet service provider was rolling out 2Gbps internet speed for its nationwide fiber network. It meant that regardless of the user’s location within the country, subscribers of the Fiber 2 Gig plan would get a stable upload and download speed of 2 Gbps. For just $149.99 per month, users were promised 99.99 percent network reliability, with unlimited data and zero fees for equipment rental and installation.

The attractive promo offer was inclusive of:

  • free next-gen total home Wi-Fi
  • free Amazon Fire TV
  • free webcam
  • free voice line
  • free activation
  • free premium tech support
  • free multi-device security

Frontier entered the internet market with the belief that everyone should have access to fast and reliable internet at the lowest rates possible. Frontier introduced its three fiber optic internet plans that guarantee high-speed connections even in those cities on the west coast (California, Idaho, Washington, Texas, and Oregon) where other fiber optic internet providers have little to no service.

Frontier’s customer-focused Fiber internet plans are as follows:

PlanSpeedPromo PricingData CapContact Frontier
Fiber 500500 Mbps$49.99/moUnlimited dataCall Now
Fiber Gig1 Gbps$74.99/moUnlimited dataCall Now
Fiber 2 Gig2 Gbps$149.99/moUnlimited dataCall Now

Additional Costs

It is only recently that Frontier decided to waive its professional installation fee and equipment rental fee upon the purchase of its connection. Previously Frontier used to charge $75 for router set up and internet activation. This however comes with a catch. To enjoy a free installation at your home or workplace, you must sign a 12-month or 24-month contract depending on the type of internet plan that you subscribe to.

Talk about mastering brand loyalty. Frontier realized the importance of making long-term customers by using the feature of autopay to its full advantage. Monthly internet payments made through autopay can save users from unexpected price hikes for at least two years. But when the customers make payments without the autopay, they are charged $5/mo on top of their monthly internet fee. Users have to pay $2.99/mo if they want printed bills to be mailed to their addresses.

Activation Charges

Many internet companies introduce promo deals for new and existing customers to stay on top of their game. Often during these promo periods, customers get duped by misleading statements made by the promoters but once the promo period ends and they see a sudden surge in price on their internet bills, they regret not reading the fine print. So, what does the fine print say about activation charges?

When Frontier’s new customers sign a 2-year contract, they automatically become eligible for quite a few fee waivers. This includes the activation fee for their chosen internet plan. If however, customers refuse to sign a bond, they are required to pay a one-time activation fee of $85. Crazy, isn’t it?

Cancellation Fee

Now let’s talk about the treatment of customers who wish to part ways with Frontier. Whether you decide to sign a contract or not, whether you abide by the terms and conditions stated in the contract or opt for an early cancellation, all terminators must pay a flat $10 cancellation fee. And should you fail to return the equipment, you will be charged a fine of $150 per device along with your cancellation fee.

It is to be noted that these additional charges are only applicable to Frontier’s residential internet customers.

Frontier Internet Availability

Frontier has been quite unfortunate in beating the competition mainly because of its limited internet availability within the country. Frontier DSL and fiber optic internet connections are only available in 25 states. And even within these states, internet access is sporadic in suburban and rural areas.

After nearly two decades of hard work, continued innovation, and trusted partnerships, Frontier has finally managed to become a household name in the northeast, southeast, and southwest.

Frontiers coverage areas include the following 25 states in the USA:

Frontier Coverage Areas
AlabamaGeorgiaMinnesotaNew YorkTennessee
ArizonaIllinoisMississippiNorth CarolinaTexas
CaliforniaIndianaNebraskaOhioUtah
ConnecticutIowaNevadaPennsylvaniaWest Virginia
FloridaMichiganNew MexicoSouth CarolinaWisconsin

Of the above-mentioned 25 states, only 15 states host fiber optic connectivity, and even within those 15 states, only major metropolitan cities have reliable coverage. The remaining states are heavily dependent on Frontier’s slow-speed DSL connections for their internet usage.

In 2021, the Federal State Commission (FTC) filed a lawsuit against Frontier Communications on behalf of 6 states, Arizona, California, Indiana, Michigan, North Carolina, and Wisconsin, for misleading customers about the speed of their internet connections. Customers felt that Frontier’s service was a rip-off as they were paying for the speeds that the company was failing to deliver. The trial took place in California’s Federal District Court. The three main charges made against Frontier Communications were:

1)      Misrepresentation of their service in the advertisements

2)      Unfair billing

3)      Violation of multiple state fraud and business practice statutes.

As a result, Frontier was ordered to pay FTC $69 million in settlements, and customers were given the right to discontinue Frontier’s internet service free of charge.

However, these lawsuits have not hampered Frontier’s network availability in these regions and the company continues to maintain a presence in all the 25 states officially shown on its coverage map.

Frontier Bundles Review

Most telecommunication companies understand that while shopping for the best service provider in town, customers place a huge emphasis on the monthly costs associated with their purchases. Most homes and businesses in the country turn to their favorite telecom network providers for a range of services and the offer becomes twice as attractive if affordable bundle packages, combining all basic services in one, are up for grabs for their loyal customers.

Frontier Communications is one of the few internet service providers out there that allows its subscribers to customize their bundle packages depending on their needs and budget. Users can merge their internet connection with cable TV service and home phone lines to avail of significant savings on their monthly bills.

What’s amazing is the fact that the monthly cost for your bundle plans reduces further if you decide to opt for the autopay mode. Hence, all prices quoted in the tables below are the prices with the AutoPay feature switched on.

Upon subscription to Frontier bundle deals, all customers are eligible for complimentary gifts that include free of charge installation of a new router, free security for multiple devices, and unlimited data usage. With Frontier’s free and professional installation service, subscribers can save up to $80 on their one-time installation costs.

Frontier TV and Internet Bundles

The three most popular Frontier TV and Internet bundles are shown in the table below:

Bundle OfferPriceHidden FeeData CapsCallingNo. of Channels
Basic Internet + Dish$117.98NoneNoneNot available240+
Basic Internet + Dish + Calls$129.98NoneNoneUnlimited nationwide190+
Basic Internet + Dish + Calls$174.98NoneNoneUnlimited nationwide290+

Frontier Internet and Digital Voice Bundles

Frontier bundles for internet and Digital Voice calling are as follows:

Bundle OfferPriceMax. SpeedData CapsStreaming CapacityCalling
Internet + calling$49.9925 MbpsNoneMovies, shows, online gamesUnlimited nationwide
Internet + calling$59.99115 MbpsNoneMovies, shows, and online games in 4KUnlimited nationwide
Internet + calling + dish$174.98115 MbpsNoneMovies, shows, online gamesUnlimited nationwide

Frontier Fiber Optic Internet and Digital Voice Bundle Deals

Frontier bundles for its fiber optic internet connection and Digital Voice calling service are shown in the table below:

Bundle OfferPriceMax. SpeedData CapsActivation ChargesCallingContact Frontier
Internet + calls$84.991 GigNoneNoneUnlimited nationwideCall Now
Internet + calls$59.99500 MbpsNoneNoneUnlimited nationwideCall Now

Frontier Customer Service Review

Okay, so let’s be real here. We understand that across the board, Frontier rates pretty low on the customer satisfaction index. Yes, the service is bad and tech support is rarely helpful in troubleshooting. Customers are done paying for an internet connection that hardly ever gets the work done. But… the American Customer Satisfaction Index of 2022 showed that when year-on-year performance was analyzed, Frontier Communications showed a positive 7% change.

In 2021, Frontier’s customer satisfaction score was 57 but in 2022, the score jumped four places to 61 making it one of the few companies that showed a positive change.

The problem is that customers in remote areas will always be at a disadvantage due to poor infrastructure that impedes connectivity. The Better Business Bureau published 5,200 customer complaints filed against Frontier’s poor customer service and inability to provide upgrades in rural areas.

On Trustpilot, Frontier Communications’ official page was given a 1.2-star rating out of 5 stars. One angry customer’s review read “There should be an option for zero stars, they suck that bad! Customer service and billing nightmares with horrible quality of phone and internet service.” Out of 305 reviews posted on the company’s page, 93% of reviews were voted as ‘Bad’.

In response, Frontier’s social media team has taken care to reply to every single review. The replies sound apologetic and clear instructions have been given on how customers can file an official complaint.

Frontier Internet vs. Competitors

Frontier’s main competition has always been in megacities and medium-sized suburban communities. AT&T, Verizon, and Xfinity dominate the internet landscape in the metropolis with an average of more than 15 million happy customers.

Businesses thrive when they can identify their unique selling point (USP), and Frontier managed to do that long back with its aim to make the internet available for all. It focused its services on low-income households and the long-ignored dwellers of the countryside. It understood the pain points of its main target market and promised to deliver top-quality internet at the lowest price possible.

AT&T’s fiber internet plan for 500 Mbps speed starts at $65 per month. In comparison, Frontier’s Fiber500 plan for the same speed costs just $49.99/month. And we should bear in mind that this price includes professional installation, activation, and equipment charges.

Similarly, Verizon’s DSL internet plans start at $74.99 per month and deliver an average speed of just 5 Mbps. In contrast, Frontier offers DSL connections with speeds up to 10 Mbps just for $34.99 per month. And unlike all the other major internet carriers in the USA, Frontier provides unlimited data on all its internet packages.

Moreover, Frontier’s money-saving bundle deals are customizable and allow users to avail of all three services; internet, cable TV, and home phones for a price as low as $129.99 per month.

Frontier’s services are an embodiment of living on a budget and that’s why it will continue to strike a chord with many in our society.

Conclusion

Despite the low customer satisfaction score and poor ratings, Frontier is amongst the top 5 choices for internet carriers in the most populous states of the USA. It makes one question what the company is doing right.

In this honest Frontier internet review, we dug deep to answer this question and discovered that Frontier has identified its target market and offers its customer the best value for money. It champions the rights of the usually forgotten in our community through affordable internet deals.

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